{"id":10,"date":"2021-12-08T15:39:06","date_gmt":"2021-12-08T15:39:06","guid":{"rendered":"http:\/\/decorerahome.com\/en\/?page_id=10"},"modified":"2025-03-07T17:53:23","modified_gmt":"2025-03-07T17:53:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/decorerahome.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-219f55d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"219f55d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1da3fdf\" data-id=\"1da3fdf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-139b7c8 elementor-widget elementor-widget-heading\" data-id=\"139b7c8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Our Cool Collections<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea25c92 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ea25c92\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-548086d\" data-id=\"548086d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-422f3d1 elementor-widget elementor-widget-heading\" data-id=\"422f3d1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/decorerahome.com\/en\/vintage\">POP &gt;<\/a><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-986d57f\" data-id=\"986d57f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d93bb9f elementor-widget elementor-widget-heading\" data-id=\"d93bb9f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/decorerahome.com\/en\/modernist\">MODERNIST &gt;<\/a><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-318f3b1\" data-id=\"318f3b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-533b3a3 elementor-widget elementor-widget-heading\" data-id=\"533b3a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/decorerahome.com\/en\/barcelona\">BARCELONA &gt;<\/a><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-b205090\" data-id=\"b205090\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4068abb elementor-widget elementor-widget-heading\" data-id=\"4068abb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/decorerahome.com\/en\/alhambra\">ALHAMBRA &gt;<\/a><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-955647f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"955647f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9bb5d15\" data-id=\"9bb5d15\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5241172 elementor-widget elementor-widget-heading\" data-id=\"5241172\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund and Returns Policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8387b98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8387b98\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b70dea\" data-id=\"8b70dea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b1018e elementor-widget elementor-widget-text-editor\" data-id=\"3b1018e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2 style=\"text-align: left;\">Overview<\/h2>\n<div><span style=\"color: #000000;\"><span style=\"font-size: medium;\">You can exchange or return any product within 15 days of purchase. An exchange or return of a used product will NOT be accepted. In no case can those items that have been personalized or made to measure be returned.<\/span><\/span><\/div>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Please make sure before buying each item that it is the one you want, and that the measure you ask for is the one you need. Due to the nature of our items (which are custom made to order) unless they arrive damaged or faulty due to shipping, we cannot accept returns.<\/p>\n<p>If the order arrives damaged due to shipping, we will claim the transport agency since all orders are shipped insured. In this case, the cost of return and return shipping must be covered by the buyer. <a href=\"mailto:hello@decorerahome.com\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> if you have any problems with your order.\u00a0<\/p>\n<h2 style=\"text-align: left;\">Returns<\/h2>\n<p>To make a return, the item must be unused, in the same condition that you received it and in its original packaging. We also require a photograph of your product when you received it, at the time of unpacking. To complete your return, we ask for your receipt or proof of purchase.<\/p>\n<p>Refunds are made with a coupon for the value of the purchase that you can use in our online store. Money refunds are not made in any form (cash, credit, debit, transfer, etc.). Return shipping will be paid by the customer.<\/p>\n<p><strong>Refunds<\/strong><\/p>\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund depending on how the product is.<\/p>\n<p>If approved, your refund will be processed and a coupon with the amount of your refund will be emailed to you, which you can spend on future purchases on our website.<\/p>\n<p>If a week has passed since we notified you of the approval of your return and you still have not received your coupon with your refund, please check your spam folder in the email you provided us.<\/p>\n<p>If you have followed all these steps and still have not received the refund, please contact us <a href=\"mailto:hello@decorerahome.com\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p><strong>Sale items refund<br \/><\/strong><\/p>\n<p>Unfortunately, sale items cannot be refunded.<\/p>\n<h2 style=\"text-align: left;\">Shipping Policies<\/h2>\n<p>Processing time of your order depends on the item you have purchased. Please, consult each announcement to see the time we need to make it. When we ship your package, we will send you a shipping confirmation and a shipment tracking code.<\/p>\n<p><b>IMPORTANT!<\/b> The courier company usually asks for your phone number in order to deliver the package. Please let us know at the time of ordering to avoid unnecessary delays.<\/p>\n<h2 style=\"text-align: left;\">More<\/h2>\n<p>Unfortunately, we cannot take responsibility for import duties or unexpected delays caused by postal or customs services, and we cannot deliver orders to PO Boxes. \u2028\u2028<\/p>\n<p>*CANARY ISLANDS, CEUTA AND MELILLA (Spain): For orders to these destinations an additional cost will be charged for shipping. Ask us for a quote if that is your case. Thanks ; )<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Cool Collections POP &gt; MODERNIST &gt; BARCELONA &gt; ALHAMBRA &gt; Refund and Returns Policy Overview You can exchange or return any product within 15 days of purchase. An exchange or return of a used product will NOT be accepted. In no case can those items that have been personalized or made to measure be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/decorerahome.com\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/decorerahome.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/decorerahome.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/decorerahome.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/decorerahome.com\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":4,"href":"https:\/\/decorerahome.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":7499,"href":"https:\/\/decorerahome.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/7499"}],"wp:attachment":[{"href":"https:\/\/decorerahome.com\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}